Franklin Heights Nursing & Rehabilitation
223 S Resler, El Paso, TX 79912 · El Paso County
For-profit · 132 certified beds · 75% occupancy · (915) 584-9417
The U.S. government (CMS) rates Franklin Heights Nursing & Rehabilitation 1 out of 5 stars overall — much below average. Its nurse staffing is 6% below the Texas median. Inspectors cited it for 5 immediate-jeopardy findings in recent inspection cycles.
CMS quality ratings
Source: CMS Care Compare (Nursing Homes), dataset 4pq5-n9py, retrieved 2026-08-09. Stars are CMS's own five-star ratings.
Nurse staffing
Staffing is the single strongest predictor of nursing home quality — and the number pay-to-play referral sites rarely show you.
3.07 nurse hours per resident per day. 6% below the Texas median of 3.27.
Nursing staff turnover: 96.2% · RN turnover: 83.3%
Safety & compliance flags
No CMS warning flags on record.
Recent inspection findings
The specific problems state inspectors cited — the detail behind the star ratings, and what referral sites never show. Findings CMS records as corrected are marked.
- Potential for harmTag F0558 · Jan 9, 2026ComplaintCorrected Jan 27, 2026
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
- Potential for harmTag F0607 · Jan 9, 2026ComplaintCorrected Jan 27, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
- Potential for harmTag F0850 · Jan 9, 2026ComplaintCorrected Jan 27, 2026
Hire a qualified full-time social worker in a facility with more than 120 beds.
Administration Deficiencies
- Potential for harmTag F0559 · Jul 24, 2025ComplaintCorrected Jul 25, 2025
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
- Potential for harmTag F0574 · Jul 24, 2025ComplaintCorrected Jul 25, 2025
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
- Potential for harmTag F0677 · Jul 24, 2025ComplaintCorrected Jul 25, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
- Potential for harmTag F0812 · Jul 24, 2025ComplaintCorrected Jul 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
- Potential for harmTag F0842 · Jul 24, 2025ComplaintCorrected Jul 25, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
- Potential for harmTag F0925 · Jul 24, 2025ComplaintCorrected Jul 25, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
- Potential for harmTag F0558 · Mar 27, 2026ComplaintCorrected Apr 10, 2026
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Showing the 10 most recent and serious of 77 findings. See the full inspection history on Medicare.gov.
Ownership
Part of the Creative Solutions In Healthcare chain (149 facilities), chain average overall rating 2.2★.